User Experience (UX) Consultants, Usability | Natural Interaction
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We’re a specialist User Experience consultancy based in Bristol, UK

We get things right earlier

Our Lean UX methodology is focussed on validating assumptions as quickly as possible, reducing waste.
We test ideas as we deliver them, using our panel of 1m people.

Clients love us

We have a net promoter score (NPS) of 100.
In plain English, this means that all of the clients who responded to our most recent survey would recommend us to a friend or colleague.

We’re collaborative

We believe in working with our clients, sharing work as it’s produced, ensure they participate and remain in control. We recently built a consensus between many car dealerships to deliver a consistent experience across 150 websites.


Million potential participants


Net Promoter Score


Sites redesigned in a single project

Case Study : Putting the Customer in Control for a Well-Known Car Brand

In a tale of spot-on research, early prototyping and guerrilla testing, Natural Interaction deliver a successful responsive web platform with a strong sales journey at its heart, delighting clients and customers and increasing sales for a major premium car brand’s UK dealer websites.

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92% increase in conversion

35% increase in satisfaction

Case Study - Evolving a Dinosaur - A Responsive Account Management Redesign for a Major Energy Company

This is the story of how we took a Big 6 energy company’s out-of-date account management platform and a lot of disgruntled users and produced a sleek new system, a 35% increase in mobile user satisfaction and a bunch of much happier customers.

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We offer a range of User Experience consultancy services, which can be tailored to your needs

Discover our services